Privacy policy

(a) Valuing your privacy and safeguarding your personal data.

At Retrofox International shipping , we respect your privacy and adhere to applicable data protection and privacy laws and relevant e-commerce laws globally. We strive to consistently exceed our clients’ expectations regarding the products and services that we offer to our contract logistics and freight management customers. We create experiences that our customers value by responsibly using information with which you entrusted us.

This Privacy Notice describes the way we treat all the personal data you provide or that we have obtained through our Retrofox Website.

(b) Applicability and links to other third party applications and/or websites

Our Websites may contain links to and from the applications and/or websites of our partner networks, advertisers, third parties and affiliates. They are merely for informational purposes. If you follow a link to any of these applications and/or websites, please bear in mind that they have their own privacy policies and that we assume no responsibility or liability arising whatsoever nor endorse any practices from their policies.

BY ACCESSING RETROFOX INTERNATIONAL SHIPPING WEBSITE AND ACCEPTING THE STATEMENT WITH THE LINK OK, I AGREE AND CONTINUING TO ACCESS THE CEVA WEBSITES AND APPLICATIONS, YOU ACCEPT THE TERMS AND THE PROCESSING OF PERSONAL DATA DESCRIBED IN THE PRIVACY NOTICE. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM ACCESSING OUR WEBSITES AND APPLICATIONS.

YOU MAY WITHDRAW YOUR CONSENT AT ANY TIME. WE WILL THEN REFRAIN FROM FURTHER PROCESSING YOUR PERSONAL DATA, EXCEPT TO THE EXTENT THE PROCESSING OF YOUR PERSONAL DATA IS LAWFUL FOR OTHER REASONS EVEN WITHOUT YOUR CONSENT, SUCH AS LAWFUL PURPOSES AS FULFILLING THE CONTRACTUAL OBLIGATIONS OR COMPLIANCE WITH LAW OR TO PROTECT OUR OR THIRD PARTIES LEGITIMATE INTERESTS (SUCH AS THE UNINTERRUPTED AVAILABILITY OF OUR WEBSITE OR ENFORCEMENT OF VIOLATIONS OF LAW).

(a) Controller and Processors of Personal Data

Retrofox International Shipping AG is the data controller of the personal data you (data subject) provide us or we received in our Websites and Applications.

(b) Types of Personal Data collected and Sources of Personal Data

We collect personal data directly from our customers through Our Websites and Applications.We obtain, use, disclose and otherwise process personal data about customers to (i) process transactions they request, including online purchases and transactions, (ii) improve Our Websites and Applications, quality of service and customers on line experience, (iii) send communications about our products, services, campaigns, promotions, and customer satisfaction surveys, (iv) prevent and detect fraud and abuse, (v) process information or claims in connection with incidents at our facilities, (vi) enable service providers to perform certain activities on our behalf, (vii) protect the log in details of the subscribers and system integrity of the Websites and Applications, (viii) comply with legal obligations, policies and procedures and for internal administrative and analytics purposes,(ix) allow valid customers to access their accounts and receive tracking confirmation as to where their products are currently located, (x) allow customers to monitor the assembly processes of all or part of their supply chain management solutions, and (xi) to commence, protect or defend Retrofox International Shipping in actual or threatened legal proceedings.

We collect the following types of personal data about you from the following sources:

Information that you provide to us:

We receive and store any information you enter on our Websites and Applications or give us in any other way such as during registration, accessing your account or profile, submitting queries or as part of a survey or competition or utilising customer support or communicate with us or requesting quotation for services or purchasing or using our products or services.

Due to such actions, you supply us with your (i) name, postal address, email address, phone numbers, (ii) data necessary to process your payment (including the credit card/payment instrument information and personal security code associated with your credit card) for on line purchases or to make requests for a quotation for our services and purchases (under the RetroFox Applications), to apply for a refund, or to communicate with customer services regarding a refund to the credit card/payment instrument, (iii) name and contact information for the sender and addressee, their delivery address for the subscriber or make purchases of our products and services. Demographical data such as your age, gender, country, preferred language, passport number and citizenship, date of birth and country of residence are also collected. Such information is collected to meet our contractual obligations to our landlords and airport and port authorities and legal obligations towards customs and other regulatory authorities.

When you register for membership, subscribe for services or the newsletter or other marketing communications including blogs or customer comments or use the RetroFox Websites and Applications or purchases online or at our facilities, we collect log in details, passwords, any password questions and hints, similar security information used for authentication and account access is also collected for the access into your personal account and profile and to utilise the customer services and resources elements of Our Websites and Applications.

You can choose not to provide certain information, but then you might not be able to utilise many of the features of the Our Websites and Applications. See What Are My Choices section below.

INFORMATION COLLECTED AUTOMATICALLY THROUGH INTERACTION WITH US:

We receive and store information where you interact with us through using our products and services, including online technologies (ie Cookies) and receiving error reports or usage data from software applications on your devices online.

We collect and analyse device, connectivity and configuration data including the Internet protocol (IP) address used to connect your computer or device to the internet, computer and connection information such as browser type, version, time zone and other computer software installed on the device, browser plug in types and versions, operating system, shopping preferences, wish list, purchase history, the features you use and pages accessed and web sites visited.

We also collect the Uniform Resource Locator (URL) clickstream to and from our Websites and Applications, including date and time, cookie number, products and services viewed and searched for and the phone number used to contact our customer support teams. We collect technical information to help us identify your device for fraud prevention and diagnostic purposes such as any problems to the product and settings, error reports including data as to the type and severity of the problem, details of software and hardware related to an error, contents of files you were using when an error occurred and data about other software on the device.

We collect browser data including persistent and session cookies and other online technologies as set out below in the Online Technologies section below. We utilise Google Analytics to assist with software tools to measure and collect the performance data on CEVA Websites and Applications including download error or performance issues caused. Further information can be found under Google Analytics Terms of Service & Privacy.

Most browsers allow you to opt out of cookies or turn on do not track. For more information, see What are My Choices section below.

Information from other Sources:

We receive information about you from other sources and add it to our account information. The third party sources include:

• Updated delivery and contact address data from third parties which are used to update our records and deliver your next purchase more easily;

• Social networks when you grant permission to Websites and Applications to access your data on one or more networks;

• Service providers that help us determine a location based on your IP address to allow customisation of certain products to your location;

• Publicly-available sources from open government databases or other data in the public domain;

• Credit history information from credit bureaus, which we use to help prevent and detect fraud;

Nevertheless, within our corporate group of RetroFox , certain services are centralised to provide one or more affiliates for the entire group or a part of it.

We will not transfer or disclose your personal information outside our corporate group of Retrofox other than as set out below:

(a) in connection with a joint venture or business combination where Retrofox corporate group holds less than 50% ownership or does not have effective management control of such joint venture or business combination;

(b) to third party service providers (companies or individuals) that we employ to perform functions on our behalf such as fulfilling orders, delivering to requested locations, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links, processing credit card payments and providing customer service. These providers have access to personal information needed to perform their functions, but may not use it for other purposes and include the following categories of data recipients:

• (i) advertising and media consultants,

• (ii) market research consultants;

• (iii) providers of technical services;

• (iv) website designers and developers;

• (v) cloud computing service providers;

• (vi) electronic storage providers;

• (vii) customer services;

• (viii) recruitment agencies;

Your personal information you have provided to the controllers be located in a Retrofox server located in location within the Asian Union, unless the local data protection laws require that the local entity will be included in a file owned by the local our entity, the purpose of which is to manage the business relationship with you, in accordance with the provisions of the local data protection laws. However, the customer relationship and the personal data if any is held with (the local entity) can be accessed or communicated to group or affiliated to company

Your personal data will be secured by taking security measures that are commensurate with the sensitivity of the personal data processed. To this end, RetroFox and all Group entities maintain appropriate physical, technical, and administrative security measures with a view to protecting personal data against theft; accidental loss; unauthorised alteration; unauthorised or accidental access, processing, erasure, use, disclosure or copying; and/or accidental or unlawful destruction.

When we have provided (or you have chosen) a password allowing access to certain benefits of the our Websites and Applications, you are responsible for safeguarding it and keeping it confidential and you undertake not to allow it to be used by third parties. Unfortunately, the transmission of information thorough the internet is not completely secure. Although we will take all reasonable commercial measures to protect your personal data, we cannot guarantee the security of any personal information or data you disclose on line. You accept the inherent security implications of using the internet and to the extent permitted by law, we will not be responsible for any breach of security, unless we have been acting with gross negligence and only within the limitations as set out in the terms and conditions of use for our Websites and Applications.